Refund Policy
- Modify / Cancel the Online Order
- The online order cannot be modified.
- Cancellation of Order by Customer is Applicable only for Cash on Delivery Orders and in selected stores only.
- Cancellation of Order by Customer will not be chargeable within 60 seconds of order placement.
- Cancellation of Order by Customer is applicable for orders placed via Dominoids India Application and is not applicable for orders placed from any other source.
- Cash on delivery option will be disabled for the next order upon cancellation of order beyond 60 seconds. Cash payment will be enabled after successful delivery of next prepaid order.
- Cancellation of order will not be allowed once the delivery executive reaches the Customer Location (first barrier point).
- Cancellation will be free if order is not delivered till 60 mins for regular days and 90mins during festivals (festivals/big occasions like New Year eve, Ganesh Festival, Christmas, Durga Pooja, etc).
- You can get updated on the status of the order by calling the restaurant directly.
- In case the order which is paid through digital payment method is cancelled due to non-availability of the ordered product at the restaurant, the amount will be returned by reversing the transaction by Domino's restaurant. This refund will be returned on the actual source within 5 to7 working days. However, Dominoidspizza for pizza and is not responsible for any delay on the bank side.
